Resort Policy
We’re pleased to welcome you to The Farm at San Benito, where every detail has been carefully designed to foster your well-being for healing and rejuvenation that truly lasts.
We request all guests to keep our guidelines in mind during their stay for a truly healthy and healing holiday for all:
RESERVATIONS AND ARRIVAL
CHECK-IN:
Guests are encouraged to arrive at The Farm on or before 11:00 AM. Rooms will be available for check-in from 2:00 PM onwards. Check-out is at 12:00 noon.
Upon securing clearance from our medical team, a valid government-issued identification card will be requested upon registration at the Front Office. We shall require a security deposit of PHP 10,000 per room per stay, either by cash or credit card verification upon check-in in case of incidentals.
DAY AT THE FARM
Guests visiting The Farm for the day are informed that travel time from Metro Manila takes approximately 90 minutes via land transfer, depending on traffic.
You may arrive at the premises as early as 7:00 AM to join the daily complimentary Mindful Movement & Functional Fitness activities.
If you have pre-booked Spa Treatments or Medical Services, please ensure that you arrive at least fifteen minutes before your scheduled treatment time. Guests who arrive late for their appointment are advised that their pre-booked reservations may be canceled or the total treatment time may not be fulfilled to avoid disrupting succeeding arrangements.
While at the resort, please notify the Spa, Medical Clinic, or Front Office of any request for changes and/or cancellation at least three (3) hours before your scheduled treatment time. Please note that we have a strict cancellation policy. If you are running late, we request that you call the Front Office so that we can accommodate you.
GUEST ETIQUETTE
Guests come to The Farm to achieve tranquility and restore balance and peace to the mind, body, and spirit. We request all our members and guests to be considerate of one another by keeping noise to a minimum and switching their devices to silent mode, especially when at the Healing Sanctuary Spa, ALIVE!, PESCE, Prana Restaurants, and other public areas.
We also challenge all guests to leave any junk food at the gates and immerse themselves fully in the vegan, pescetarian, and Ayurveda culinary experiences available at The Farm. We’ve also stocked the minibar with nutritious snacks specifically chosen to cater to different kinds of cravings. You won’t regret it!
Guests arriving with their vehicles are advised to park at the designated parking area upon arrival and to keep the engine and stereo system turned off while parked. Guest drivers may stay at the driver’s hut and use the staff canteen for comfort and convenience.
NO SMOKING
In line with its wellness philosophy, The Farm remains to be a strictly smoke-free environment. Please refrain from smoking within the resort premises in consideration of The Farm’s policy and other guests. Specifically those receiving holistic cancer care and who are on smoking cessation programs.
PHOTOS & VIDEOS
As a courtesy to them, please only take photographs and videos at The Farm, which may include other guests, after first obtaining their permission.
For guests and visitors who would like to use The Farm as a venue for their engagement (pre-nuptial) sessions and other special occasion photo shoots, special rates apply and are available upon request.
RECOMMENDED ATTIRE
The Farm offers a relaxed and luxurious ambiance within a lush, tropical paradise. Guests are invited to dress in resort casual attire while visiting the different facilities. They should also bring additional clothing items for their preferred activities, such as yoga, fitness, swimming, and such.
You should bring a hat for protection against the bright summer sun in April and May. From November to February, we recommend getting a light jacket, sweater, or shawl to stroll around the premises, even on chilly evenings comfortably.
AMENITIES AND SERVICES
Wellness Restaurants
In line with The Farm’s philosophy of holistic wellness, the unique menus at the award-winning ALIVE!, PRANA, and PESCE revolve around the idea that living food offers the highest form of nutrition.
Each dish is prepared creatively so that, even with minimal cooking, they are safe to consume and full of flavor. The produce comes directly from our organic plantations so that you can expect the freshest and tastiest meals. As such, seafood at PESCE is fresh and wild-caught, directly inspired by the Blue Zone diet.
SPA TREATMENTS AND MEDICAL SERVICES
Looking forward to your signature treatments at our Healing Sanctuary?
We recommend pre-booking your SPA Treatments and Medical Services through our Manila Sales Office to ensure quick and easy transactions upon arrival at The Farm. Any additional SPA Treatments and Medical Services requested while at The Farm will be subject to availability and shall be settled upon check-out.
PET POLICY
The Farm at San Benito welcomes responsible pet owners.
Only one (1) pet is allowed per non-pool villa. Luxury pool villas may accommodate up to two (2) small pets.
The pet fee is PHP 2,000++ / USD 38++ per pet per night or PHP 3,000++ / USD 57++ per stay.
Pets should be fully house-trained and non-destructive. Please avoid pet disturbances to other animals freely roaming around The Farm, like the family of peacocks, ducks, chickens, etc.
Any fouling in bedrooms, public areas, and grounds must be cleaned immediately and sanitized. Failure to do so will result in a penalty payment of PHP 4,500 -10,000. There is a PHP 10,000 cleaning fee, determined solely by management, for a room in unsatisfactory condition.
Damage to rooms, fixtures, furnishing, and equipment, including removing electronic equipment, towels, artwork, etc., will be charged at 120% of the total and new replacement value plus shipping and handling charges.
Any repairs and/or replacement costs will be charged to the registered guest’s credit card. In extreme cases, criminal charges will be pursued. The minimum fee of Php 5,500 to Php 50,000.
Damage to mattresses and linen, including; towels, mattress pads, sheets, carpet, screen doors, lampshades, bedspreads, blankets resulting from the pet, etc., will result in a charge for the special cleaning, repair, or replacement of the damaged article. The minimum cost of Php 2,500 to Php 50,000.
*Mahogany Luxury Residence – ELITE and Banaba Wing not included.
( An email attachment on the pet policy will be sent to you when you inquire.)
INTERNATIONAL ARRIVALS
If you have availed of our private car transfers from the Ninoy Aquino International Airport (MNL), please see the guidelines below:
For Terminal 1 Arrivals:
After Immigration, collecting your baggage, and clearing with customs, please proceed to Arrival Extension down the ramp to the Duty-Free Counter, where our driver will pick you up.
For Terminal 2 Arrivals:
Please proceed to Bay 14 to meet with our driver upon exiting the Terminal.
For Terminal 3 Arrivals:
Please proceed to Bay 7 to meet with our driver upon exiting the Terminal.
*Bays/pick-up areas can change without prior notice.
