Resort Policy

 

We’re pleased to welcome you to The Farm at San Benito, where every detail has been carefully designed to foster your well-being for healing and rejuvenation that truly lasts.

Below you will find important Pre-Arrival Information, as well as the Resort guidelines, which we request all guests to keep in mind during their stay for a truly healthy and healing holiday for all.


AMENITIES AND SERVICES

ALIVE! RESTAURANT

In line with The Farms philosophy of holistic wellness, the unique menu at the award-winning ALIVE! Restaurant revolves around the idea that living food offers the highest form of nutrition. Each dish is prepared in such a creative way that, even with no or minimal cooking, they are safe to consume and full of flavor.  The produce used also comes directly from our own organic plantations so you can expect nothing but the freshest and tastiest meals.

SPA TREATMENTS AND MEDICAL SERVICES

Looking forward to your signature treatments at our Healing Sanctuary?

We recommend pre-booking your Spa Treatments and Medical Services in advance through our Manila Sales Office to ensure quick and easy transactions upon your arrival at The Farm.  Any additional Spa Treatments and Medical Services requested while at The Farm will be subject to availability, and shall be settled upon check-out.

Manila Sales Office:

Telephone No.: +632 884 8074

Email: reservations@thefarm.com.ph

DAY TOURS

Guests visiting The Farm on a Day Tour Package should be informed that travel time from Metro Manila to takes approximately 90 minutes via land transfer, depending on traffic. You may arrive at the premises as early as 7:00AM to join the complimentary daily activities. 

If you have pre-booked Spa Treatments or Medical Services, please ensure that you arrive at least fifteen (15) minutes prior to your scheduled treatment time. Guests who arrive late for their appointment are advised that their pre-booked reservations may be cancelled or the full treatment time may not be fulfilled, in order to avoid disrupting succeeding appointments.

While at the Resort, please notify the Spa, Medical Clinic, or Front Office of any request for changes and/or cancellation at least three (3) hours prior to your scheduled treatment time. Please note that we have a strict cancellation policy. If you happen to be running late, we request that you call the Front Office so that we can do our best to accommodate you.

Should you require further directions, you may get in touch with our staff via the following numbers:

SMART: +63 918 8848078

GLOBE: +63 917 572 2222

 

RESERVATIONS AND ARRIVAL

CHECK-IN AND CHECK-OUT

Standard Check-in time is at 2:00 p.m. while Check-out is at 12:00 noon. Requests for early check-in and/or late check-out are subject to room availability.

A Passport or valid Government-issued Identification Card will be requested upon registration at the Front Office. The Farm requires a deposit, either by cash or credit card verification, prior to check-in.

INTERNATIONAL ARRIVALS

If you have availed of our Private Car Transfers from the Ninoy Aquino International Airport (MNL), please see the guidelines below:

  • For Terminal 1 Arrivals: After Immigration, collecting your baggage, and clearing with customs, please proceed to Arrival Extension down the ramp to the Duty Free Counter, where you will be picked up by our driver.
 
  • For Terminal 2 Arrivals: Upon exiting the Terminal, please proceed to Bay 14 to meet with our driver.
 
  • For Terminal 3 Arrivals: Upon exiting the Terminal, please proceed to BAY 7 to meet with our driver.

VISITING FOREIGN NATIONALS

Please be advised that, when visiting the Philippines, your passport must be valid for at least six (6) months, or you will not be allowed to board the aircraft. You must also have a return ticket or an onward ticket to your next country of destination. A penalty of a minimum of Php 10,000.00 applies for passengers without a return or onward ticket.

GUEST ETIQUETTE

Guests come to the farm to achieve tranquility and restore balance and peace to the mind, body, and spirit. We request all our members and guests to be considerate of one another by keeping noise to a minimum and switching their devices to silent mode, especially when at the Healing Sanctuary Spa, ALIVE! Restaurant, and other public areas.

We also challenge all guests to leave any junk food at the gates and immerse themselves fully in the ALIVE! culinary experience. You won’t regret it!

Guests arriving with their own vehicles are advised to park at the designated parking area upon arrival, and to keep the engine and stereo system turned off while parked. Guest drivers may stay at the Driver’s hut and may also use the staff canteen for their own comfort and convenience.

NO SMOKING

In line with its wellness philosophy, The Farm remains to be a strictly smoke-free environment. Please refrain from smoking within the resort premises in consideration of The Farms policy and other guests.

PHOTOS & VIDEOS

As a courtesy to them, please avoid taking photographs and videos at The Farm which may include other guests without first obtaining their permission.

For guests and visitors who would like to use The Farm as a venue for their engagement (pre-nuptial) sessions and other special occasion photo shoots, special rates apply and are available upon request.

RECOMMENDED ATTIRE

The Farm offers a relaxed and luxurious ambiance set within a lush, tropical paradise.  Guests are invited to dress in resort casual attire while visiting the different facilities. It is also recommended for guests to bring the different clothing items they would need for their preferred activities such as yoga, fitness, swimming, and such.

During the months of April and May, you might want to bring a hat for protection against the bright summer sun. From November to February, we recommend that you bring a light jacket, sweater, or shawl so you can comfortably stroll around the premises even on chilly evenings.